Returns & Exchanges
At Poly & Bark, we want you to love your new furniture, which is why we offer a 30-day return window on all eligible items to ensure your home feels just right. If a piece doesn't meet your expectations, our streamlined process makes returning or exchanging your purchase simple and transparent.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return.
Prepare the Item
Carefully disassemble the furniture if necessary and pack it securely in its original packaging to ensure it remains protected during transit.
Schedule a Pickup
Once your return is authorized, we will provide a prepaid shipping label or coordinate a specialized freight carrier to collect larger items from your home.
Receive Your Refund
After our warehouse inspects the returned item, we will issue a refund to your original payment method, typically within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing